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Returns and Exchanges
General:
All returns must be
postmarked no later than 30 days from the original
customer shipment date. Returns and exchanges must be in
new condition and must include all instructions and
original packing material. Customer pays all return
shipping charges. Include a copy of your packing list with
all returns.
Original
shipping and handling charges are not refundable. Returns
must be preauthorized by us and are subject to a 15%
re-stocking fee. These amounts will be deducted from the
original amount billed and the remaining balance will be
credited to the original credit card.
Incorrect
Item: If you received an incorrect item no extra charges
will be incurred. We will replace incorrect items and pay
the additional shipping charge.
Incorrect
Size: No charge for exchange. We will exchange customer
orders that do not fit, if the customer requests the same
item in a different size. Customer pays all shipping
charges.
Customer
Order Error: Incorrect customer orders can be exchanged
for any other item without paying the restocking charge.
However, the customer will pay the additional shipping and
handling charge. The replacement item must be at least 75%
of the value of the original item.
Return
Shipping Instructions: Return via prepaid UPS or US
mail. Insure shipment for full value of purchase. Use
original packaging. We are not responsible for packages
lost during return shipping.
Return/Exchange
Instructions: Enclose a copy of your packing list or
E-mail Invoice along with detailed return/exchange
instructions. Send exchanges and returns to dealership.
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